Document 11012364
Rivian is initiating a customer satisfaction campaign for some model year 2023-2024 R1T and R1S vehicles. On these vehicles, the wheel hub to knuckle joint may have been assembled with an updated fastener using a torque value intended for the previously-used fastener. A fastener torqued to the previously-used lower value may cause an audible noise while driving at low speeds but will not impact vehicle performance. Rivian will retorque the affected fasteners and, if necessary, replace them. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-18-24-001-1. Revision 2 includes updated inspection criteria and torque specifications, and references different tools.
Document 11015122
Weve identified your R1T/R1S as needing a service appointment related to its 12V battery. Please bring your vehicle in to prevent a 12-Volt Failure, which could leave you unable to access or drive your vehicleand may even require a tow. Contact our Service Operations Center now at 1-855-RIVIAN-5 / 1-855-748-4265 to schedule an expedited appointment. Act fast to avoid issues!
Document 11015123
Weve identified your R1T/R1S as needing a service appointment to inspect and potentially adjust the torque for fasteners on your vehicles wheel hubs. Failing to inspect this could result in a tow. Contact our Service Operations Center now at 1-855-RIVIAN-5 / 1-855-748-4265 to schedule an expedited appointment. Act fast to avoid issues!
Document 11015124
Weve identified your R1T/R1S as needing a service appointment related to its Drain Plug. Please bring your vehicle in to prevent any issues, which could impact your HVAC system. Contact our Service Operations Center now at 1-855-RIVIAN-5 / 1-855-748-4265 to schedule an expedited appointment. Act fast to avoid unexpected issues!
Document 11015126
Rivian Internal Hi <customer name>, Were reaching out about your Rivian. We identified a need to inspect your vehicle for a potential issue that could result in being unable to access or drive your vehicleand may even require a tow. Schedule an appointment with your local Rivian Service Center or with one of our qualified third-party providers. Both options are covered under warranty at no cost to you. Whichever option you choose, give us a call to schedule your appointment at (855) 748-4265.
Document 11015128
Were reaching out about your <<<R1T,R1S>>> (VIN: <<insert VIN here>>). We need to <<<replace the 12V battery>><<,>> << and>> swap the HVAC drain plug <<,>> << and>> <<inspect the wheel hub bolt torque>>> on your <<<R1T,R1S>>>. Youve got options schedule an appointment at your local Rivian Service Center or with one of our qualified third-party providers. Either way, these services are covered under warranty at no cost to you. Whichever option you choose, give us a call and we will help you schedule an appointment.